Outsourced Switchboard Services

MyRuby can represent your business and manage every call with a smile and great accuracy.  Your dedicated Ruby Receptionist will answer, screen and manage your calls, just like an in-house receptionist.

We’ll provide your business with a dedicated, professional and cost effective outsourced switchboard reception service. More and more organisations are turning to us for our trusted services. Our clients come from all sectors, relying on us to answer calls, patch calls, book meetings, manage diaries

Complete Outsourced Switchboard or Overflow Services

Whether you need a complete outsourced switchboard services, or cover during busy periods and holidays, intelligent call diverting from your phones to us will ensure calls are transferred only when you need them to be. Our technological capabilities, integrated IT and telephony platforms sets our services far above others. We can become so integrated with you that your Ruby can do far more than just answering calls:

• Call Screening and answering
• Call Patching
• Hot buttons for easy diverts
• VIP and Ignore List Management
• Diary Management
• Staff Movement Management
• Web Chat Set up and Management
• Inbound Email Management and Processing
• Immediate email notification of messages
• Outbound email sending
• PA services
• End of day summaries
• Full service reporting

Your Dedicated Ruby

We call our receptionists Ruby. You’ll get to know your Ruby very well, and she’ll get to know you and your business as she manages every fine detail of your account. Her bright and engaging personality, along with her qualifications and capabilities will soon become indispensable as she constantly strives to hit every KPI that we set for your service.

Your Ruby will answer ever call with the highest degree of professionalism. But she’ll also know how to prioritise those important calls and scan out the nuisance ones. Your business will soon feel the benefit of the extra time you gain in your working day from a well run switchboard service.

We’ll Manage everything

When you outsource your receptionist services to us, the HR responsibility of managing receptionist staff becomes our responsibility. Recruitment fees, training, motivation and management of temporary and permanent receptionist staff no longer has to eat into your HR time or budgets. We’ll take care of it, all of it.

To discover more about our outsourced switchboard services, download our brochure. Then take the next step and request a free trial period.