A Telephone Reception Service for Estate Agents

We provide a telephone answering and receptionist service to Estate Agents and property companies.

We have experience working with agents in both commercial and residential sales and letting. New callers can be screened to ensure they are directed to the most appropriate team, whether that’s residential, commercial, sales or lettings. We understand that you are often required to meet prospective buyers, tenants or lessee’s on-site which means staffing levels in the office can change quite significantly. Maintaining cover for the phones at these times, or when staff are engaged on other calls, can be challenging which is where MyRuby come in.

Meet your Ruby receptionist

We start by allocating you one of our receptionists – a Ruby. She will be the person taking the majority of your calls and maintaining contact with you day to day via phone and email. You then re-direct your calls to us when you either can’t, or don’t want to take your own calls. We answer your calls in your company name and, based on your brief, we’ll either take a message (which is immediately dispatched via sms or email) or patch the caller through to you, to a landline or mobile.

You are in control of diverting calls

Calls can be diverted when your own lines are engaged or calls go unanswered for more than three rings. They are seamlessly diverted to us in a fraction of a second and the caller is unaware the call is being diverted. Questions? Find out more and sign up for our no obligation FREE Trial.


“Our negotiators are often on the phone or talking to walk in customers.”

“We don’t have to worry about branches manning the phones any more, it just takes care of itself…”

Free 1 week trial! Sign up now

What our clients say


What our clients say



Jonathan Newson

Octopus Cabling

Excellent service-icon

Jemma Woods


I couldn't run a professional clinic without the MyRuby team.-icon

Amanda Grant

Foot Clinic Moseley

A great service!-icon

Harry Kauntze

Bristol Back Pain Clinic


Andreas Hallin

Cedar Tree Clinic

Having used My Ruby for well over ten years, I would have no hesitation in recommending them to anyone and I often do.

My business operates a silent office which allows us to concentrate on our customers needs and projects without the continuous interruptions from incoming sales calls, additionally, we know longer struggle to staff holidays and lunchtimes and we know that our customers will always receive a professional and friendly welcome when contacting our business.

They are a great team and offer a great service.

Who we work with

Take a look at our clients

We provide our service across multiple industries and sectors. These are a few who have found a smarter, more efficient way of running their business by having their own dedicated Ruby Receptionist.

Please get in touch


We’d love to hear from you! Please contact us by calling the number below or by using the form to the right.