Telephone Diary Management for Outpatient departments

MyRuby provides telephone reception support and appointment management services to clinics and hospitals with outpatient departments.

The Perfect Blend of technology with real live support

For many clinics, the appointments process is the number one cause of patient dissatisfaction. MyRuby Medical can reinforce your in-house reception team with Overflow, Out-Of-Hours, and Frontline support. Your Patients enjoy faster booking times and less waiting overall using their traditional phone channel. Plus, there are Live Receptionists to talk to, something particularly valued by Older Patients.

The MyRuby service for clinics is designed to ensure your clinicians are fully occupied, DNA’s are kept to a minimum and the patient journey is as simple and efficient as possible. Our receptionists are trained to work in all major software systems, including;

  • Practice Pal
  • PPS
  • Clinic Office Diary
  • Cliniko
  • My Office
  • Quinec
  • Booking Bug

Questions? Find out more and sign up for our no obligation FREE Trial.


“Implementing the MyRuby service was much easier than we expected and the impact on our DNA numbers, from using the reminder service have been very impressive. “

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What our clients say


What our clients say



Jonathan Newson

Octopus Cabling

Excellent service-icon

Jemma Woods


I couldn't run a professional clinic without the MyRuby team.-icon

Amanda Grant

Foot Clinic Moseley

A great service!-icon

Harry Kauntze

Bristol Back Pain Clinic


Andreas Hallin

Cedar Tree Clinic

Having used My Ruby for well over ten years, I would have no hesitation in recommending them to anyone and I often do.

My business operates a silent office which allows us to concentrate on our customers needs and projects without the continuous interruptions from incoming sales calls, additionally, we know longer struggle to staff holidays and lunchtimes and we know that our customers will always receive a professional and friendly welcome when contacting our business.

They are a great team and offer a great service.

Who we work with

Take a look at our clients

We provide our service across multiple industries and sectors. These are a few who have found a smarter, more efficient way of running their business by having their own dedicated Ruby Receptionist.

Please get in touch


We’d love to hear from you! Please contact us by calling the number below or by using the form to the right.