IT and Telecoms
A Telephone Reception Service for IT Companies
We provide a telephone receptionist and answering service to IT Companies as well as individual IT Consultants.
Our IT clients often have support staff who are in meetings or working on support cases and need to work without the interruption that the phone can bring.
Our brief is to asses the urgency of the case and to prioritise and screen each call. Where we can help the caller – such as directing them to support reference sources – we do. Otherwise we take a message and send it through automatically to the most suitable support contact in your business. We can also manage online case management systems so a customer can log their call. We can even patch a customer through directly if you want us to, just like a normal receptionist would. With the flexibility of the MyRuby outsourced receptionist service we really can provide all of the functions of an in-house receptionist for a fraction of the overhead. Calls can be diverted when your own lines are engaged or calls go unanswered for more than three rings.
“I used to be working on a particular case, when a client would call with another problem…”
“It means we can effetiently categorise each type of call that comes in so support calls don’t just get put together with new business opportunities…”
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What our clients say
What our clients say
Having used My Ruby for well over ten years, I would have no hesitation in recommending them to anyone and I often do.
My business operates a silent office which allows us to concentrate on our customers needs and projects without the continuous interruptions from incoming sales calls, additionally, we know longer struggle to staff holidays and lunchtimes and we know that our customers will always receive a professional and friendly welcome when contacting our business.
They are a great team and offer a great service.
Who we work with
Take a look at our clients
We provide our service across multiple industries and sectors. These are a few who have found a smarter, more efficient way of running their business by having their own dedicated Ruby Receptionist.