Get the telephone answering and diary management service that is trusted by clinics across the UK. We answer their calls with great accuracy and professionalism. We’ll take care of your patients with our personalised, friendly service – on every call.

The cost of our service increases the more ‘high’ touch our service becomes or the more calls and activities we carry out on your behalf. Discover what a difference a Ruby can make to your clinic. Get Started today with our free trial.

Clinic Lite

£102 / month

For Sole Practitioners and Small Clinics without a Practice Management System

  • £80 One off Set-up Fee
  • Plus £2.15 For each chargeable call 
  • New Patient Appointments
  • Follow Up Appointments
  • Appointment Rescheduling
  • Appointment Cancellations
  • Appointment Reminders
  • Referral Management
  • Updating Clinic Information
  • Reception Query Management
  • Bespoke Recording of Out of Hours Greeting
  • Actioning Out of Hours Voicemails
  • Outbound Patient Call Backs
  • No Charge for Sales calls

Clinic Medium

£115 / month

For Small and Medium Clinics using a Practice Management System

  • PPS, PracticePal, Cliniko, Meddbase, TM3, Clinic Office etc.
  • £120 One off Set-up Fee
  • Plus £2.45 For each chargeable call
  • Get All Clinic Lite services PLUS
  • New Patient Records
  • Update Patient Records
  • Relaying Appointment History
  • Updating Contact Information
  • Waiting List Management
  • Clinic Rescheduling

Read More

Free Trial!

Clinic High

£150 / month

For Larger Clinics using a Complex Clinical Software System

  • £150 One off Set-up Fee
  • Plus £1.30 Per Minute
  • Get all Clinic Medium Services PLUS
  • 4+ Clinic Locations
  • 6+ Practitioners
  • Any Clinical System

Read More

Choose Plan

Frequently Asked Questions about our pricing

What is a chargeable call?

A call that results in an action of some sort – usually a message to you. We don’t charge for sales calls as long as they don’t make up more than 25% of the total number of calls you receive.

Is there a set- up fee?


Do I need to enter my credit card details to sign up?

No. All we ask when using our service for the 10 day Free Trial is to verify your identity by giving us your company details, or your home address, if you will be using the service in a personal capacity. At the end of the trial, or whenever you decide to sign up to the MyRuby service, we will ask you to complete a direct debit mandate, so payment can be made automatically each month.

How long are your contracts?

We have a rolling 1 month contract.

Can I change my plan?

You are billed in arrears for your actual usage. You therefore do not need to worry about changing your plan as  our billing system will automatically use the lowest cost plan for you, whatever volume of calls you have in any given month. Also, as your business gets busier, the MyRuby service becomes even more cost-effective.

What if my call volumes are lower that the inclusive calls in my plan?

Your billing will automatically rise and fall with your call volumes. So, if you have a quieter month, your bill will fall accordingly.

Free 1 week trial! Sign up now

Please get in touch


We’d love to hear from you! Please contact us by calling the number below or by using the form to the right.