GP Practices

A Telephone Reception and Appointment booking service for busy GP’s

MyRuby provides support to busy GP practices providing offsite, trained receptionist staff to manage your calls when your existing team are too busy or short staffed due to holidays or sickness.

Our aim is to provide you with a flexible receptionist support service tailored to the requirements of your GP practice or CCG (clinical Commissioning Group).

Your Personal Ruby

You will be assigned a dedicated MyRuby medical receptionist to support your in house team. Access to your EMIS patient records at a tightly controlled level to allow appointment booking, but no access to patient notes. Access to simple query handling information such as opening times, new patient sign ups and parking availability.

Improving the patient journey and access to the practice

Patients’ satisfaction with access to their general practice consistently shows a strong association with practice performance on indicators of clinical quality. Patients’ experience of using their GP services, especially ease of access, can affect their uptake of services and their interaction with those services; this, in turn, can affect their quality of care and outcomes.

That rare combination – a service that suits patients and makes financial sense

As the service flexes based on the needs of your practice it allows you to cope with changing patient demand, without compromising your budget or your service levels.

Questions about our telephone reception services for your GP practice? Find out more and sign up for our no obligation FREE Trial.


“We need our offsite reception support service to take over seamlessly, when we need it. The integrity of our Data is key – access to the EMIS system is tightly controlled through the NHS N3 IT network.”

Free 1 week trial! Sign up now

What our clients say


What our clients say



Jonathan Newson

Octopus Cabling

Excellent service-icon

Jemma Woods


I couldn't run a professional clinic without the MyRuby team.-icon

Amanda Grant

Foot Clinic Moseley

A great service!-icon

Harry Kauntze

Bristol Back Pain Clinic


Andreas Hallin

Cedar Tree Clinic

Having used My Ruby for well over ten years, I would have no hesitation in recommending them to anyone and I often do.

My business operates a silent office which allows us to concentrate on our customers needs and projects without the continuous interruptions from incoming sales calls, additionally, we know longer struggle to staff holidays and lunchtimes and we know that our customers will always receive a professional and friendly welcome when contacting our business.

They are a great team and offer a great service.

Who we work with

Take a look at our clients

We provide our service across multiple industries and sectors. These are a few who have found a smarter, more efficient way of running their business by having their own dedicated Ruby Receptionist.

Please get in touch


We’d love to hear from you! Please contact us by calling the number below or by using the form to the right.