A Telephone Reception and Appointment booking service for busy GP’s
MyRuby provides support to busy GP practices providing offsite, trained receptionist staff to manage your calls when your existing team are too busy or short staffed due to holidays or sickness.
Our aim is to provide you with a flexible receptionist support service tailored to the requirements of your GP practice or CCG (clinical Commissioning Group).
Your Personal Ruby
You will be assigned a dedicated MyRuby medical receptionist to support your in house team. Access to your EMIS patient records at a tightly controlled level to allow appointment booking, but no access to patient notes. Access to simple query handling information such as opening times, new patient sign ups and parking availability.
Improving the patient journey and access to the practice
Patients’ satisfaction with access to their general practice consistently shows a strong association with practice performance on indicators of clinical quality. Patients’ experience of using their GP services, especially ease of access, can aﬀect their uptake of services and their interaction with those services; this, in turn, can aﬀect their quality of care and outcomes.
That rare combination – a service that suits patients and makes financial sense
As the service flexes based on the needs of your practice it allows you to cope with changing patient demand, without compromising your budget or your service levels.
Questions about our telephone reception services for your GP practice? Find out more and sign up for our no obligation FREE Trial.
“We need our offsite reception support service to take over seamlessly, when we need it. The integrity of our Data is key – access to the EMIS system is tightly controlled through the NHS N3 IT network.”
Free 1 week trial! Sign up now
What our clients say
What our clients say
Having used My Ruby for well over ten years, I would have no hesitation in recommending them to anyone and I often do.
My business operates a silent office which allows us to concentrate on our customers needs and projects without the continuous interruptions from incoming sales calls, additionally, we know longer struggle to staff holidays and lunchtimes and we know that our customers will always receive a professional and friendly welcome when contacting our business.
They are a great team and offer a great service.
Who we work with
Take a look at our clients
We provide our service across multiple industries and sectors. These are a few who have found a smarter, more efficient way of running their business by having their own dedicated Ruby Receptionist.