GP Practices

MyRuby provides support to busy GP practices providing offsite, trained receptionist staff to manage your calls when your existing team are too busy or short staffed due to holidays or sickness.

Our aim is to provide you with a flexible receptionist support service tailored to the requirements of your GP practice or CCG (clinical Commissioning Group).

Your Personal Ruby

You will be assigned a dedicated MyRuby medical receptionist to support your in house team. Access to your EMIS patient records at a tightly controlled level to allow appointment booking, but no access to patient notes. Access to simple query handling information such as opening times, new patient sign ups and parking availability.

Improving the patient journey and access to the practice

Patients’ satisfaction with access to their general practice consistently shows a strong association with practice performance on indicators of clinical quality. Patients’ experience of using their GP services, especially ease of access, can affect their uptake of services and their interaction with those services; this, in turn, can affect their quality of care and outcomes.

That rare combination – a service that suits patients and makes financial sense

As the service flexes based on the needs of your practice it allows you to cope with changing patient demand, without compromising your budget or your service levels.

Questions about our telephone reception services for your GP practice? Find out more and sign up for our no obligation FREE Trial.