Client Overview
- B Corp PR and digital marketing agency that shines a spotlight on purposeful organisations and individuals
- Its purpose is to instigate positive change for the communities and the world around them, Voice and its team often has a busy working day where extra support is required on handling phone calls
- It is vital to provide exceptional customer service at all times whether that’s liaising with the media or supporting clients with PR and marketing activity
- Often messages are time critical and need to meet tight deadlines
Nichola understands how important outstanding customer service is when it comes to nurturing relationships and prides itself on valuing connections on a human level. It is essential that all of the Voice team are available at the other end of the phone as much as possible and with day to day activity spanning client meetings to events and more, MyRuby supports the team in ensuring that there is always someone to upkeep the standard of customer service that the business upholds itself to. In 2007, Voice discovered MyRuby and has never looked back.
Voice’s Managing Director, Nichola, says: “Providing exceptional customer service is incredibly important at Voice and we are able to uphold this standard through the support of MyRuby.”
Voice regularly updates its Ruby on the whereabouts of the whole team so she can provide the callers with details such as if they are out of the office or in a team meeting, what time they will be able to return the call, or if they will be unavailable all day. In addition to this, Voice’s Ruby knows when she can transfer urgent calls to the team’s mobiles and provides callers with directions for meetings.
Nichola continues: “Our Ruby really is part of our team and her support and knowledge of our team, clients and sector ensures our customer service standards never slip. For example, if we are all in client meetings or on client calls, we know we can divert our phones straight to MyRuby and not be disturbed, but are safe in the knowledge that our calls are still being answered professionally and competently.”
Voice PR
“Our Ruby really is part of our team and her support and knowledge of our team, clients and sector ensures our customer service standards never slip. For example, if we are all in client meetings or on client calls, we know we can divert our phones straight to MyRuby and not be disturbed, but are safe in the knowledge that our calls are still being answered professionally and competently.”
