We have provided reception support to this window cleaning business since 2015. Their service is delivered to both residential and commercial clients. They are a family run business who are always busy carrying out cleans and maintenance which means they’re not available to answer calls.
Lee explains;
“I was recommended by a friend, who was using MyRuby for his business so I was keen to get started. There were no obstacles to get the service started, I had a good chat which was friendly and very professional. Answering the phone to take contact details is not a very efficient use of my time. Also, it’s important that my calls are answered quickly as most customers don’t want to leave voicemails and would most likely call the next window cleaner on the list!
I like receiving an email with clear details of why the customer called. Most of the time I can simply send an email with a quote without having to make a follow-up call.
MyRuby are a highly professional team, always answering the phone with a smile. Having a clear record of customer details has proved vital – honestly this has helped me massively! When I’m away on holiday, or in a meeting the phone is always being answered.
I think the service offered is brilliant and the prices are very affordable.”
