My Ruby

A Telephone Receptionist for Advertising, Marketing and PR Agencies

A dedicated telephone receptionist for your agency

If your agency is still relying on account people and creatives to answer your calls perhaps you should consider a Ruby Receptionist instead?

A great first impression for that all important Pitch call

A Ruby receptionist will be taking your calls, but based in our office ensuring your agency presents a first class professional image to clients and prospects on the phone. We know calls from clients and prospects are the most important your agency will receive and are just too important to risk them getting pushed around the office.

A MyRuby receptionist will ensure that your important clients are prioritised and managed appropriately (she has some smart technology to help with this). At the same time she will shield you from those less urgent calls which can be scheduled for another time – and give your team back control.

Supported by great technology

Our system ‘pops’ your agency information (contacts, directions to your office, instructions for clients, accounts) straight onto the receptionists screen given easy access to all of the resources needed to support your agency. So for example we’ll capture the numbers of your important clients so they are instantly highlighted on the Ruby’s screen. No having to ask them to spell their name or ask for their number.

Clients invariably want to get hold of an account manager quickly and with our ability to view online diaries in real time we can assess your location and patch the call through to your desk, or your mobile. If you are not available we can instantly email or SMS a message. Whatever the situation we will manage the client call to ensure they are left feeling as important as we know they are to your agency.
We are also experienced at dealing with the other types of callers to advertising and PR agencies, which include freelancers looking for work (you might give us instructions on how they can send in their books), suppliers such as printers and recruitment agencies as well as potential new business leads.

One thing you and your clients will agree on

You may not always agree on the best campaign, but you will be able to agree on how best to answer your calls. And the true beauty of a MyRuby outsourced receptionist service is how flexible the service is. We can provide all of the functions of an in-house receptionist. But for a fraction of the overhead. And, of course, none of the baggage that comes with finding, hiring and managing an employee.

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    “Our Ruby really is part of our team and her support and knowledge of our team, clients and sector ensures our customer service standards never slip. We know we can divert our phones and know that that our calls are being answered professionally and competently.” Voice PR

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