For Clinics

Introduction

Appointment Booking and telephone switchboard support for clinics

MyRuby provides telephone support for to clinics providing private and NHS healthcare delivery.

The ability to have external support to answer our calls as and when we need it has been a major benefit. The staff are well trained in our booking system so for our patients the experience is seamless.

Making it easier to talk to patients

MyRuby provides services designed to improve communications between doctors and patients. By seamlessly blending trained receptionists with automated telephone technology we help clinics take more of there calls, more of the time, at a very efficient cost.

MyRuby Medical can reinforce your in-house reception team with Overflow, Out-Of-Hours, and Frontline support. Your Patients enjoy faster booking times and less waiting overall using their traditional phone channel. Plus, there are Live Receptionists to talk to, something particularly valued by Older Patients.

Your clinic Staff get relief during peak times and reduced workplace stress and the clinic benefits from increased bookings, reduced DNA’s and a better patient journey.

Our receptionists are trained to work in all major software systems, including;

• Practice Pal
• PPS
• Clinic Office Diary
• Cliniko
• My Office
• Quinec
• Booking Bug

Questions? Find out more and sign up for our no obligation FREE Trial.

Private Practice

Telephone Diary Management for Private Practices

MyRuby provides telephone answering and diary management services to clinics providing primary and secondary healthcare delivery.

“Implementing the MyRuby service was much easier than we expected and the response from internal staff as well as patients has been very positive. “

Understanding patient care

A key element of providing patient care is giving patients simple, easy access to your practice. Most patients still prefer to phone in and discuss available appointment times and any other aspects of patient treatment. The MyRuby service for clinics is designed to ensure your clinicians are fully occupied, DNA’s are kept to a minimum and the patient journey is as simple and efficient as possible. Our receptionists are trained to work in all major software systems, including:

• Practice Pal
• PPS
• Clinic Office Diary
• Cliniko
• My Office
• Quinec
• Booking Bug

Outpatient

Telephone Diary Management for Outpatient departments

MyRuby provides telephone reception support and appointment management services to clinics and hospitals with outpatient departments.

“Implementing the MyRuby service was much easier than we expected and the impact on our DNA numbers, from using the reminder service have been very impressive. “

The Perfect Blend of technology with real live support

For many clinics, the appointments process is the number one cause of patient dissatisfaction. MyRuby Medical can reinforce your in-house reception team with Overflow, Out-Of-Hours, and Frontline support. Your Patients enjoy faster booking times and less waiting overall using their traditional phone channel. Plus, there are Live Receptionists to talk to, something particularly valued by Older Patients.

The MyRuby service for clinics is designed to ensure your clinicians are fully occupied, DNA’s are kept to a minimum and the patient journey is as simple and efficient as possible. Our receptionists are trained to work in all major software systems, including;

• Practice Pal
• PPS
• Clinic Office Diary
• Cliniko
• My Office
• Quinec
• Booking Bug

Questions? Find out more and sign up for our no obligation FREE Trial.

Chiropody & Podiatry & Chiropractic

A Telephone Reception and Appointment booking service for Chiropody and Podiatry Clinics

A Telephone Reception and Appointment booking service for Chiropody and Podiatry Clinics

Whether you are trying to build your practice, or your existing team is struggling to cope with your calls why not take a look at a flexible, off site practice receptionist from MyRuby. Designed to give you and your team maximum patient time, your calls will be answered by a dedicated receptionist who is familiar with patient management. From signing up new patients to diary and appointment management she will support all of your patient call handling needs. Our service extends beyond diary management – we even liaise with insurers on your behalf and can call patients to reschedule if you have to cancel a clinic for some reason. Take a look at our pricing pages to see a full list of available services.

All of the services of an in-house receptionist which scales with the needs of your business

Your ruby receptionist is trained to use all practice management systems for patient booking and management. Practice PAL, PPS, Quinec or anyone of the systems currently on the market. Or if you are still using a paper system why not let Ruby introduce you to google diary as a simple low cost way of bringing more efficiency to your practice. We can even schedule text based patient reminders to reduce no shows and increase billable hours.

So simple to set-up – some of our clinics have been with us over 7 years

We have built a lot of experience from working with different Chiropody and podiatry clinics. We have seen the different approaches used for patient management and can bring this experience to bear on your business. So whether you are looking for input to create a streamlined, efficient service or you have all your systems and processes mapped out and just want support to deliver them, why not take our free trial now.

Questions about our Podiatry and Chiropody Service? Find out more and sign up for our no obligation FREE Trial.

Dentistry

Telephone Diary Management for Clinics

MyRuby provides telephone answering and diary management services to clinics providing primary and secondary healthcare delivery.

“Implementing the MyRuby service was much easier than we expected and the response from internal staff as well as patients has been very positive. “

Understanding patient care

A key element of providing patient care is giving patients simple, easy access to your practice. Most patients still prefer to phone in and discuss available appointment times and any other aspects of patient treatment. The MyRuby service for clinics is designed to ensure your clinicians are fully occupied, DNA’s are kept to a minimum and the patient journey is as simple and efficient as possible. Our receptionists are trained to work in all major software systems, including; Practice Pal, PPS, Clinic Office Diary, Cliniko, My Office, Quinec, Booking Bug

Osteopathy

Telephone Answering and Diary Management Services for Osteopathy Practices

A dedicated off-site telephone receptionist takes your calls while you treat your patients.

Your job is to give people a better quality of life by relieving physical stress and strain. But you’re so busy juggling patients and administrative tasks, you’re in danger of needing your own treatment. But there is a solution. Call MyRuby and ease your pain.

“When I am not treating clients, I have several calls and messages to return, and appointments to book into the diary. In some cases, by the time I have managed to call a new client back, they have already found an alternative osteopath to visit.” Jonathan Shaw, Osteopath

We handle your calls so you can focus on your patients.

We know that running an osteopathy practice is extremely demanding. With so many patients to see, each of whom relies on you to bring them pain relief, you have to be available to treat as many people as possible. But the unanswered phone is not just an interruption. It’s potentially lost business.

A MyRuby receptionist can take calls, handle appointments and make calls on your behalf. She’s highly experienced in clinical environments and understands your business, ensuring each patient receives the best possible service. She can screen sales calls and manage your diary, helping you fit in new patients where you wouldn’t otherwise have time.

We’ll adapt to your needs and those of your clients

A MyRuby receptionist offers you more time in between clients to handle other important business. She’s proficient in online diary software, so whatever system you favour, “Ruby” can handle. She’ll set you up on an online system if you don’t already use one, so she can arrange appointments in your diary any time, even when you’re seeing patients. Ruby can patch calls through or take messages in whatever way you like. She can advise new clients of prices or payment options, and even give directions to your clinic. And, if you like, she can ensure all your patients receive reminders so they don’t miss their appointments.

You may prefer to use MyRuby’s services full time or part time, or just during the times when you need the most help. Like a traditional receptionist, Ruby proudly represents your clinic and gives it a professional, helpful and friendly voice.

“The most essential thing is that my calls are always answered, and I never have to worry about my clients waiting for me to call them back.” Jonathan Shaw, Osteopath

The MyRuby service is pain free

The true beauty of a MyRuby outsourced receptionist service is the flexibility we give you. We can provide all of the functions of an in-house receptionist, but for a fraction of the overhead. And, of course, none of the baggage that comes with finding, hiring and managing an employee.

Questions about our services for Osteopathy practices? Find out more and sign up for our no obligation FREE Trial.

Cosmetic & Aesthetic

Telephone Answering and Diary Management for Clinics

MyRuby provides telephone answering and diary management services to clinics providing primary and secondary healthcare delivery.

“Implementing the MyRuby service was much easier than we expected and the response from internal staff as well as patients has been very positive. “

Understanding patient care

A key element of providing patient care is giving patients simple, easy access to your practice. Most patients still prefer to phone in and discuss available appointment times and any other aspects of patient treatment. The MyRuby service for clinics is designed to ensure your clinicians are fully occupied, DNA’s are kept to a minimum and the patient journey is as simple and efficient as possible. Our receptionists are trained to work in all major software systems, including;

• Practice Pal
• PPS
• Clinic Office Diary
• Cliniko
• My Office
• Quinec
• Booking Bug

Well Being

Telephone Diary Management for Clinics

MyRuby provides telephone answering and diary management services to clinics providing primary and secondary healthcare delivery.

“Implementing the MyRuby service was much easier than we expected and the response from internal staff as well as patients has been very positive. “

Understanding patient care

A key element of providing patient care is giving patients simple, easy access to your practice. Most patients still prefer to phone in and discuss available appointment times and any other aspects of patient treatment. The MyRuby service for clinics is designed to ensure your clinicians are fully occupied, DNA’s are kept to a minimum and the patient journey is as simple and efficient as possible. Our receptionists are trained to work in all major software systems, including:

• Practice Pal
• PPS
• Clinic Office Diary
• Cliniko
• My Office
• Quinec
• Booking Bug

Secondary Care

Telephone Diary Management for Clinics

MyRuby provides telephone answering and diary management services to clinics providing primary and secondary healthcare delivery.

“Implementing the MyRuby service was much easier than we expected and the response from internal staff as well as patients has been very positive. “

Understanding patient care

A key element of providing patient care is giving patients simple, easy access to your practice. Most patients still prefer to phone in and discuss available appointment times and any other aspects of patient treatment. The MyRuby service for clinics is designed to ensure your clinicians are fully occupied, DNA’s are kept to a minimum and the patient journey is as simple and efficient as possible. Our receptionists are trained to work in all major software systems, including; Practice Pal, PPS, Clinic Office Diary, Cliniko, My Office, Quinec, Booking Bug

GP Practices

A Telephone Reception and Appointment booking service for busy GP’s

MyRuby provides support to busy GP practices providing offsite, trained receptionist staff to manage your calls when your existing team are too busy or short staffed due to holidays or sickness.

“We need our offsite reception support service to take over seamlessly, when we need it. The integrity of our Data is key – access to the EMIS system is tightly controlled through the NHS N3 IT network.”

Our aim is to provide you with a flexible receptionist support service tailored to the requirements of your GP practice or CCG (clinical Commissioning Group).

Your Personal Ruby

You will be assigned a dedicated MyRuby medical receptionist to support your in house team. Access to your EMIS patient records at a tightly controlled level to allow appointment booking, but no access to patient notes. Access to simple query handling information such as opening times, new patient sign ups and parking availability.

Improving the patient journey and access to the practice

Patients’ satisfaction with access to their general practice consistently shows a strong association with practice performance on indicators of clinical quality. Patients’ experience of using their GP services, especially ease of access, can affect their uptake of services and their interaction with those services; this, in turn, can affect their quality of care and outcomes.

That rare combination – a service that suits patients and makes financial sense

As the service flexes based on the needs of your practice it allows you to cope with changing patient demand, without compromising your budget or your service levels.

Questions about our telephone reception services for your GP practice? Find out more and sign up for our no obligation FREE Trial.