My Ruby


Get the telephone answering and diary management service that is trusted by clinics across the UK. We answer their calls with great accuracy and professionalism. We’ll take care of your patients with our personalised, friendly service – on every call.

The cost of our service increases the more ‘high’ touch our service becomes or the more calls and activities we carry out on your behalf. Discover what a difference a Ruby can make to your clinic. Get Started today with our free trial.


Clinic Lite
£86 / month
For Sole Practitioners and Small Clinics without a Practice Management System
Plus £1.85 For each chargeable call
New Patient Appointments
Follow Up Appointments
Appointment Rescheduling
Appointment Cancellations
Appointment Reminders
Referral Management
Updating Clinic Information
Reception Query Management
Bespoke Recording of Out of Hours Greeting
Actioning Out of Hours Voicemails
Outbound Patient Call Backs
No Charge for Sales calls
Clinic Medium
£98 / month
For Small and Medium Clinics using a Practice Management System
PPS, PracticePal, Cliniko, Meddbase, TM3, Clinic Office etc.
£50 Set-up Fee
Plus £2.10 For each chargeable call
Get All Clinic Lite services PLUS
New Patient Records
Update Patient Records
Relaying Appointment History
Updating Contact Information
Waiting List Management
Clinic Rescheduling
Clinic High
£130 / month
For Larger Clinics using a Complex Clinical Software System
£100 Set-up Fee
Plus £1.15 Per Minute
Get all Clinic Medium Services PLUS
4+ Clinic Locations
6+ Practitioners
Any Clinical System


Frequently Asked Questions about our pricing

What is a chargeable call?

A call that results in an action of some sort – usually a message to you. We don’t charge for sales calls as long as they don’t make up more than 25% of the total number of calls you receive.

Is there a set- up fee?

We only charge a one-off set-up fee for larger clinics with a complex diary system.

Do I need to enter my credit card details to sign up?

No. All we ask when using our service for the 10 day Free Trial is to verify your identity by giving us your clinic details. At the end of the trial, or whenever you decide to sign up to the MyRuby service, we will ask you to complete a direct debit mandate, so payment can be made automatically each month.

How long are your contracts?

We have a rolling 1 month contract.

What if my call volumes are lower in a particular month?

Your billing will automatically rise and fall with your call volumes so if you have a quiet month your bill will fall accordingly.

Free 10 Days Trial!

Find out more

Copyright © 2022 MyRuby Limited. All Rights Reserved. | Colchester Business Park, Colchester CO4 9QQ | Tel: 0800 988 0977