Why should I sign up for the MyRuby service?
Because you would like the facility of a telephone receptionist for your business, without the costs or management of employing someone directly
How Does MyRuby work?
We give you a unique number that diverts your calls to us as and when you wish. Your calls will be answered in your company name, in the style you request. Your dedicated receptionist or Ruby as we like to call them will know that the call is yours as your details will appear instantly on her screen. Also on screen will be lots of information about your company. It’s this information, along with her exceptional customer service skills, that allows Ruby to work so efficiently and become an integral part of your team.
How will MyRuby get to know me and my business?
When you sign up to the MyRuby service, your dedicated Ruby will enter all of your key details into our Client Management Information System (CMIS). This includes a checklist of information about your company, employees and customers and most importantly, how you want your calls and messages handled. CMIS is a very powerful tool and we can store lots of your company data including details about your products and services. This means your Ruby will have the required knowledge to be a valuable asset to you and your company.
What happens if MyRuby receptionist is already on a call?
If your receptionist is unavailable for a particular call, it will be presented to one of her team, who will have all of your information displayed on her screen. Once you start using MyRuby, your callers will never again hear an engaged tone or have their call unanswered.
What level of Service do you offer?
MyRuby operates during normal office hours (8:30am to 6:00pm), Monday to Friday
What happens outside normal office hours?
At all other times your calls are taken by our voicemail system where your callers are greeted with a personalised message recorded for your company. You can also choose how we manage your voicemails – they can be checked by your receptionist each morning and sent to you or you can receive a .WAV file of your message as an email attachment. We can also arrange for out of hours or call out phone cover.
How do I divert my existing number to MyRuby?
Using simple line programming provided by BT (or other provider) your number diverts calls to us based on your instructions. You may choose to divert all your calls or just those that would otherwise receive an engaged tone or be unanswered (after, say three rings). Whether you have a switchboard, work from home or want to divert mobile calls, we can provide you with all of the information you will need.
How do I get my messages?
You can choose to receive your messages via email or SMS. Messages can be received immediately after the call is completed. There are also other options, such as an end of day log and weekly or monthly message summary reports.
How soon will I know that you have answered a call for me?
Immediately. You may have asked for the caller to be ‘patched’ through to you, in which case your Ruby will call the designated number and announce the caller just like an in-house reception would. If you have asked for messages to be taken you will be notified with the caller’s name, contact number, and a brief message as soon as your Ruby has completed the call.
Do you store my messages?
All of your calls and messages for the past three months are kept as a log and your Ruby can also provide any of this information when you call.
What else can Ruby do for me?
Almost anything that a good PA does on the telephone. Many of our clients ask their Ruby to help with things like confirming appointments, obtaining quotes or finding directions when they’re late for meetings.
Do you charge a setup fee?
No. You can have a Free 10 Day Trial of the service to make sure it works for you. Once you sign up there is no setup fee – instead we have a rolling one month’s contract with a calendar month’s notice.
How much do your Clients pay a month?
It depends on how much they use the service. The Free 10 Day Trial gives us a good indication of your usage but you will be billed based on how much you use the service in any given month. The service starts from £50 plus vat per month plus a fixed cost of £1.50 plus vat per chargeable call. For more detailed pricing information, call us on 0800 988 0977, or go to Pricing.
How does the billing work?
All of our clients pay by Direct Debit. We ask you to pay a one month deposit in advance and then you receive an e-bill at the end of each month which is taken by Direct Debit 14 days later.
How easy is it to change my billing plan?
As you are billed in arrears our system automatically selects the most cost effective plan for your call volumes that month – you never have to guess which plan to be on. During your Free 10 day trial we will assess your requirements and give you an indication of what your likely on-going charges will be.
Do you charge me for sales calls?
No. We understand that you only want to pay for calls that have value to you and your business, so we will deal with unwanted sales calls at no cost to you. What constitutes a sales call is decided by our Rubys as we believe this is far more accurate than some other providers who claim not to charge for sales calls on the basis they do not bill you for any call lasting less than 10 seconds.
Where is MyRuby Based?
MyRuby offers a UK wide service from its office in Colchester, which is only an hour from London. All of our Rubys are office based and work from our HQ in Colchester.
How long does it take to get started?
In most cases, your account will be up and running 24 hours after registration.
Can I try the service for FREE before I sign up?
Please do! To get the Free 10 Day no-obligation Trial, call us now on 0800 988 0977 or click the Free Trial Button