This busy solicitors needed a solution to support their existing in-house reception to avoid missing calls and ensure their clients were connected to the correct solicitor, department or secretary.
Ellisons Solicitors in Essex and Suffolk is a top 200 UK law firm and one of the region’s oldest, most established and fastest growing firms. They have a proven track record of providing clients with first class service and advice. Their expertise covers everything from wills, trusts and probate to employment and immigration.
Callers are screened appropriately and then patched through to the correct legal department. Details of the callers are logged and there is a complete audit trail available to the firm. Claire explains how this partnership has benefitted them.
“MyRuby have been assisting us with our call handling since 2021, we work closely with the team and have received a service that complements our in-house team.
As a local partner, they have a great understanding of our clients and their needs.
The team at MyRuby handle all calls professionally, promptly and updates are dealt with efficiently. We look forward to continuing with this partnership.”