My Ruby

Our current job vacancies

Ruby Receptionist

We are looking for some very special people to become Ruby Receptionists.

As a Ruby Receptionist, you will be the main point of contact for anyone calling your clients, so you’ll need to be superb on the phone. This means combining a polite and friendly telephone manner with excellent efficiency. You’ll get to know your clients, manage their messages (and in some cases their diaries too) and become an integral part of their team.

Working within our growing team in our modern Colchester office, you will be challenged daily with a varied and demanding workload. To help you deliver the best possible service, you’ll be supported by the latest technology. In return, we’ll offer you a competitive salary, training and great benefits like a health cash plan and a monthly performance bonus.

To be considered for this role, a clear telephone voice is essential and you will be asked to complete a telephone interview. To perform at our high standards you will need excellent written English (minimum Grade C GCSE or equivalent), lots of common sense and a strong attention to detail. You will also be required to be organised, able to prioritise a busy workload, and have competent IT skills including Keyboard, Microsoft Office and Databases. But above all, you’ll know that providing excellent customer service has more to do with having a positive attitude and a sunny and charming personality than anything else.

Please respond with your CV and a covering letter that shows why you would be a fabulous Ruby Receptionist.

MyRuby PA

As a MyRuby PA you will be an essential part of our business. You will represent MyRuby to our clients, and you will be representing their customers too. In return for your commitment and enthusiasm, you will be rewarded with an attractive salary and training, a fun working environment and great benefits like a health cash plan, performance bonus and a treat on your birthday.

MyRuby only employs team players. Whilst you will have responsibility for your own group of clients, you will also look after your team’s clients when they are not available to take their calls.

MyRuby PAs are the professional first image of their clients. You never get a second chance to make a first impression. So at the end of each and every call, the caller must be 100% confident their query has been handled effectively.

In addition to professional call handling, a Ruby’s duties also include:

  • Creating a detailed client record on our CMIS to accurately record key company and contact details and their call handling requirements.
  • Updating and maintaining this information on a regular basis.
  • Responding to client requests to change their call handling requirements, such as during a holiday period.
  • Ad hoc tasks such as making travel arrangements, managing diaries, internet research

Key Skills & Attributes

  • A warm, outgoing personality
  • Desire to provide outstanding customer service
  • Excellent telephone manner & speaking voice
  • Competent IT skills – Keyboard, Microsoft Office, Databases
  • Attention to detail including grammar and spelling
  • Strong organisational and interpersonal skills
  • Ability to work in a team
  • Good level of education including Maths and English GCSEs
  • Great common sense and initiative

Desirable Skills & Attributes

  • Previous experience in an office environment
  • PA/Secretarial Skills

Our Recruitment Process

Stage 1:

The first stage, if we think you have the qualities we are looking for will be for you to conduct a telephone interview which consists of 13 questions.

Stage 2:

If you are shortlisted you will be invited for a face to face interview and then,

Stage 3:

The final stage is to attend a 3 hour work trial at our office

The Ruby Charter

The Ruby Charter

We deliver a high level of service because all of
our Ruby Receptionists are committed to
the Ruby Charter.
Read the Charter

How to Apply

Please email your CV to the Recruitment Manager
along with a covering letter that shows why you
would be a fabulous Ruby Receptionist.

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